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Create New Instance and New Domain

Jackie hardy

Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and the domain name. Can you provide some direction on where to start? Also, I only have site admin role for our current production instance. The creators of our current instance have org & site admin. Thank you.

Accepted answers

Angélica Luz

Hello @Jackie hardy,

Thank you for reaching out to Atlassian Community!

In case you want to use the same project and settings of the production instance on a new one, you can create a backup on the production site and import it on the new instance.

If you don’t want to import the accounts of your teammates (so they don’t receive an invite), you can remove or set them as inactive directly from the backup.

You can edit the entities.xml file to set users as inactive. Please, let only your account and the sysadmin account as active.

On the entities.xml, users will show as the example below:

<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" createdDate="2018-12-13 19:41:47.381" updatedDate="2018-12-14 19:41:45.769" firstName="User" lowerFirstName="user" lastName="User" lowerLastName="user" displayName="User" lowerDisplayName="user" emailAddress="user@domain.com" lowerEmailAddress="user@domain.com" credential="nopass" deletedExternally="0" externalId="123456:a78901b2-c34d-56e7-f8g9-0h1i2j345k67" localServiceDeskUser="0"/>

You can change "0" on "active", so their account will be imported, but as inactive.

After changing the information, save the file and zip it again to import to Cloud.

Hope this helps!

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Jackie hardy,

Thank you for reaching out to Atlassian Community!

In case you want to use the same project and settings of the production instance on a new one, you can create a backup on the production site and import it on the new instance.

If you don’t want to import the accounts of your teammates (so they don’t receive an invite), you can remove or set them as inactive directly from the backup.

You can edit the entities.xml file to set users as inactive. Please, let only your account and the sysadmin account as active.

On the entities.xml, users will show as the example below:

<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" createdDate="2018-12-13 19:41:47.381" updatedDate="2018-12-14 19:41:45.769" firstName="User" lowerFirstName="user" lastName="User" lowerLastName="user" displayName="User" lowerDisplayName="user" emailAddress="user@domain.com" lowerEmailAddress="user@domain.com" credential="nopass" deletedExternally="0" externalId="123456:a78901b2-c34d-56e7-f8g9-0h1i2j345k67" localServiceDeskUser="0"/>

You can change "0" on "active", so their account will be imported, but as inactive.

After changing the information, save the file and zip it again to import to Cloud.

Hope this helps!

Kind regards,
Angélica

Jackie hardy

Thank you. We just received jira service desk standard cloud and I actual need to know the first step to create this instance and domain. I have created a free cloud site but I am thinking the licensed site may be a tad different. I found the following information: Log into the my.atlassian.com account of the billing or technical contact listed on the order. Find and select Atlassian Cloud from your Licenses tab, and select Claim Your Cloud Site. Follow the prompts to create your cloud URL. Is this the right place to start?

Daniel Eads

Hi @Jackie hardy ,

That's one way to go, although it will be a slightly longer path than necessary. You can start a free site directly from this page , or start a Standard site from the pricing page .

If you'd like to convert the free site you have to a Standard/paid plan, you can do that too! From your free site, click on the gear icon in the top right to open the Settings menu and choose "Billing". This will open the administration page.

On the left side of the page, click Manage subscriptions. You'll see all the products that are currently enabled on your site, and you can click Change under any of them to switch the plan they are on:

You can select "Standard" on the next page after comparing the Free vs paid features. This menu will also confirm your payment details if they haven't already been entered for the site.

Cheers,
Daniel

Jackie hardy

Thank you Daniel, I have created a backup file of our current production cloud instance as suggested by Angelica. If I want to import this into a new already paid for licensed Jira Service Desk Standard instance you are suggesting that I start a Standard site from the pricing page ? Please clarify.

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