nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Restrict users to internal comments only

Jamie_26zxgo

I want my developers to have access to the tickets and to be able to make internal comments, however I don't want them to send comments visible to the customer - this should be left to the service desk agents.

I don't see how to manage that anywhere can anyone help?

Accepted answers

Piotr Zadrożny _Eyzee_

Hi @Jamie

I am not really sure if this solution works for you but you can simply not give those developers license to Jira service management (only grant them access to Jira Software/Work Management). They will be able to create internal comments but will not be allowed (or even see an option) to create comment for the Customer.

Best regards,

Piotr

All comments

Piotr Zadrożny _Eyzee_

Hi @Jamie

Best regards,

Piotr

Jamie_26zxgo

Thanks @Piotr Zadrożny _Eyzee_ - yes that does help. Would be great to be able to set this on a project level, but as a workaround this ... works.

Jack Brickey

This is the proper solution. JSW licensed users are given Browse and Comment permissions in the JSM project which allows them to make internal comments only.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management