Sending a notification of registration of a request to clients

Kateryna_773ef9

We receive customer inquiries by mail. They are automatically created in the system. After that, a letter comes about successful registration, but only to the author of the request, who is the author of the letter. How to send this letter to everyone who was marked in the copy of the letter from which the application was created.

Angélica Luz

Hello @Kateryna,

Welcome to the Atlassian Community!

For customers to receive invites when added as participants on a ticket, it’s necessary to check two settings.

The first one is the customer permissions. It’s necessary to let the access “Anyone with an account on/Anyone on the web” and also allow customers to search for anyone.

This configuration can be found on Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed).

Then, go to Cog icon > Products > Configuration and allow customers to create their own accounts.

After that, if the person added as CC on an email doesn’t have an account on the site, they should receive the invite and the notification about they being added as a participant.

Kind regards,
Angélica