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Bounce email before restore backup

Juan Ignacio Saenz

After re-establishing the backup in the project, the functionality of replying to a comment by sending emails to the jira@xxxx.atlassian.net account has been broken. It no longer works. Bounce all emails. I have changed the configuration of Incoming Mail and Mail Handlers to use gmail and it also bounces them. Please I need help.

Regards,

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Nic Brough -Adaptavist-

What are the symptoms of "bounce all emails"?

I ask because a bounce usually means the email server has rejected an email, not Jira.

Juan Ignacio Saenz

When replying to an email sent by jira from the email, it bounces and never reaches its destination, generating the comment on the related issue

Juan Ignacio Saenz

Whenever I replay a notification email, the email always bounces. And the comment never comes to jira.

Nic Brough -Adaptavist-

Ok it doesn't get processed by Jira, but what exactly are you getting from a "bounce"?

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