When I import data from CVS, it appear on detail section instead on the body

Carlos Ramirez_k2towh

Hi All,

I have the next situation when I import an issue on my service desk management.

 

When I import my CVS file, all the information is upload in the detail of the issue (Image 1)

 

Normally, when I create the issue one by one, it appears like in the same image

 

So, what can I do when I import the issues to service desk management and appear like if I have do it using the option of "raise a request".

 

Thank you

Mikael Sandberg

When you import to a JSM project it will import all your request as a task. So you would have to either change the issue type after the import is done, or set up your task issue type to use the same schemas as your "raise a request" issue type.