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Mark Jira Task Resolved

Seth Dunn

Hi-

My company has recently started using Jira to manage some of our development projects, so I'm relatively new here. My question is this:

How does one mark a task as "Resolved"? I am able to change the workflow status from "In Progress" or "In Review" to "Done", but I cannot seem to change the Resolution status to "Resolved". Is there a setting somewhere that enables this that I'm missing?

Thank you!

image2016-9-29 23:35:54.png

Accepted answers

All comments

Peter Van de Voorde

Hi Seth,

You'll need to fill in the Resolution field to mark an issue a Resolved in JIRA.

The resolution field is normal found on the default screen you are using to create an issue or to edit an issue.

If you want to add extra steps to your workflow then this is possible using the Workflow editor.

More information about resolutions can be found here :

https://confluence.atlassian.com/display/JIRAKB/How+to+Edit+the+Resolution+of+an+Issue

And about workflows here :

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow

Best regards,

Peter

Nic Brough -Adaptavist-

Please don't use the phrase "resolution status" - it's confusing and wrong because status and resolution are two different things. Ask yourself what you actually mean by it?

Status is where your issue is in its workflow.

Resolution is a flag that tells Jira whether the issue is to be considered "resolved" or not. If this flag field is <empty> then the issue is unresolved (Jira will display "unresolved", although there is actually nothing in the field). If it is set to *anything* else, then the issue is "resolved" and Jira will drop it from standard reports, show the issue id with a strike-through and so-on.

The workflow usually ties these together - in transitions IN to status where an issue should be "resolved", they either pop up a screen with the resolution on it and require the user to set a resolution, or they set it to a fixed value in a post function. Transitions OUT of these status then have "clear resolution" to remove the value.

It sounds like your workflow has dropped these functions. You need to add them back in, then you'll need to reopen all your resolved/closed issues to set the resolution. Or, you can add a transition from "closed" back to itself which sets the resolution and use bulk-edit to go through it.

Norman Abramovitz

From the terminology, do you know if you are actually using Jira Agile? If so, marking an issue Done is all you need to do. If I am guessing correctly search for Jira Agile simplified workflow for more details.

Seth Dunn

Thank you for the help!

Michael Ward-Murphy

JIRA newbie here on 7.2 Software, so YMMV:

I created some projects using the Basic Software Development template and found, like you, that I can't edit the resolution field (either before or after setting the issue to Done - and what is this transition screen that people speak of?).

The reason seems to be that the field isn't by default included in the list of fields in the "Field Tab" of the (Project-code:) Software Development Bug Screen and the project's Default Issue Screen. Go in and add "Resolution" into these lists and it magically becomes editable!

(Start on the /secure/admin/ViewFieldScreens.jspa page and click on the "Configure" link for each screen to get to the page I'm talking about.)

HTH,

Mike.

Michael Ward-Murphy

...although having had a bit of a play, it does appear that you might be able to get status and resolution out of step like this - so maybe editing the workflow is a better method.

This seems extremely unintuitive default behaviour for a "software project" to me - I'd have thought the ability to "end" an issue with a "resolution-status" of "Won't do" (already configured but unavailable) would have been a no-brainer.

Nic Brough -Adaptavist-

Argh, no!

Do NOT add the resolution field to any screen other than transition screens. This is exactly how a resolution becomes out of step with the process flow. Your users will set a resolution on any create/edit, even on "open" or "in progress" issues.

Mike W-M

Well, strictly speaking, it's already on the screen - just frustratingly uneditable. smile
It appears the default set-up is not offering me a pit of success: I haven't seen a transition screen yet, and I would guess that I'm going to end up with issues where the status status has been set to "Done" and then someone's added a "Didn't fix" or "not an issue" to the comments. (And that's worse than the out-of-step option, assuming you can still query the 2 fields to detect the mismatch in those.)
Everybody knows a software issue tracker has to have a "Won't fix" option available, because every public issue tracker always has the bug or feature you're needing set to that status. smile

https://answers.atlassian.com/questions/253817/answers/42684247/comments/42686187

scherbank

You can try Jira Simplified workflow. It is much easier to configure and set resolution. (also add \ remove statuses and extra).

Denis Mullaraj_08v4yf

Great answer! I have the transitions IN setup but I don't understand how to achieve the "clear resolution" with transitions OUT

Nic Brough -Adaptavist-

Edit the workflow, and amend each "OUT" (of closed) transition. Add a post-function to each, selecting "update issue field", select resolution, and then none for the value at the top of the list. When saved, it should display as "resolution will be cleared"

Denis Mullaraj_08v4yf

@Nic Brough -Adaptavist-

That worked out. Thanks! How can I set as well the STATUS to be updated? What I mean is, when I move subtask from DONE to TODO (when I move it back for example) I want the Parent Issue of the subtask to update the status as well. I have already 2 workflows for subtask issue type and all other issue type but I can't see in the transition of the subtask workflow a post function to update the status of the parent issue...

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