There is a way to create a ticket and, 30 minutes after, assign it to a specific member of the team if no one see it?
Hi @Florencia Ferrari
Maybe that would work?
It runs every 5 minutes and assign all unassigned issues older than 30 minutes.
Piotr
Of course I made an mistake - in if statement it should be:
assignee=empty AND created<-30m
Thank you for your answer! But is "ampty" or "empty?
Already corrected - it should be empty
It just search for every issue that does not have assignee field filled (so its not assignee already) and was created before 30 minutes ago.
Another option that you may consider is the auto assign functionally with jira automation. There are options for balanced work, round Robin and random assignments. Check this video tutorial on how to do it: https://youtu.be/hEh3MsoUxho
Regards
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