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Have Watchers receive Issue Created email

Keenan McCrary

Is it possible to have a watcher receive Issue Created email?

I have an automation which adds watchers to specific issues but they only receive notifications after issue creation(Which makes sense logically, but wondering if any workaround to have watcher receive issue created notification as well)

Accepted answers

Claudio Gonzalez_lvutyp

Hi @Keenan McCrary ,

I'm not sure if it's possible, but may be you can create this automation.

Screen Shot 2021-07-30 at 20.25.06.png

Screen Shot 2021-07-30 at 20.26.42.png

Screen Shot 2021-07-30 at 20.27.48.png

Gaurav_0av1h6

Hello @Keenan McCrary

As the watchers are being added after the creation of the issue, the issue creation notification would not be sent to them.

An alternate would be to set the watchers while creating the issue itself and include the watchers in the notification for issue creation.

All comments

Claudio Gonzalez_lvutyp

Hi @Keenan McCrary ,

I'm not sure if it's possible, but may be you can create this automation.

Screen Shot 2021-07-30 at 20.25.06.png

Screen Shot 2021-07-30 at 20.26.42.png

Screen Shot 2021-07-30 at 20.27.48.png

Gaurav_0av1h6

Hello @Keenan McCrary

As the watchers are being added after the creation of the issue, the issue creation notification would not be sent to them.

An alternate would be to set the watchers while creating the issue itself and include the watchers in the notification for issue creation.

Keenan McCrary

@Gaurav How would I set the watchers while creating the issue? Thank you!

Gaurav_0av1h6

Hello @Keenan McCrary

Currently, the default Watchers cannot be added to the Issue Create. The alternate option for this is documented by Atlassian here.

Please accept the answer if this helps solve your query else respond and allow others to share input.

Keenan McCrary

@Gaurav I actually tried to follow those steps but I couldn't get them to work correctly and asked about it here: https://community.atlassian.com/t5/Jira-Service-Management/Adding-Watcher-to-issue-creation-screen/qaq-p/1764564?utm_campaign=accept_as_solution_reminder&utm_content=view-answer&utm_medium=email&utm_source=atlcomm#M83824

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