Greetings, new to Jira and the community and still learning, so I may not be asking the question correctly. We are currently using JS and have created Project(s) and using it to manage issues, however, the team wants to start using JSM. My question(s): Is it possible to move or link all the recently created issues in JS project to JSM, or newly created issues in JSM to the specific project in JS or should we just create a new project in JSM and start out that way?
I just came into this team and looks like things may not have been set up correctly in the beginning, and the team was under the impression that they could use JS as the IT Helpdesk ticket system (works now), but after further review, it appears that JSM should have been the route that was taken, the end result the team is looking for is our agents to create an issue when a customer contacts us and JSM “push” to JS for proper management, monitoring, reporting, etc. Do not have a large number of issues in JS, so could/should create a new Project in JSM, recreate issues from JS, and solve that way… Thanks in advance for any and all assistance provided.
