How to add multiple email addresses in service management ticket

Question

We are using the Jira Service Desk help/customer service widget for our customers to enter help request tickets.

We have one customer that would like to add multiple email addresses in the "your contact email" field.

I have put in more than one email address separated by a comma and by a semi-colon and neither of those is acceptable.

How can I meet this request?

Hana Kučerová · Answer

In general you can use Automation functionality to send emails to any email address. But I think it would be complicated in your case, because you need to get valid list of emails.

Maybe there's some application, which would help you with this, but I'm not aware of any.

Brent Nair · Answer

Hana,

Thanks for the good suggestion.

I did not provide enough information on the original issue.

We want to add email addresses for people who are external and not part of the Jira system.  We want them to be informed of the ticket and subsequent notes.

Yet do not want them to be users of Jira.

Hana Kučerová · Answer

Hi @Brent Nair ,

what about:

* create another custom field with type "User Picker (multiple users)" and add it to the request.
* create automation rule like - when issue is created, copy users from this custom field to Request participants field

This way all the users should have access to the issue and be notified about the changes.