CANCELLED tickets have no RESOLUTION

Question

In my JSM project,  when marking a ticket as cancelled it stays on the Open queue.

After looking into this further, i have found that the Resolution doesn't seem to be updated when marking a ticket as cancelled.

When i look at my workload report, it shows i have 2 issues in progress, however one is cancelled.

Has anyone come across this issue? or have a workaround?

Jack Brickey · Accepted Answer

You need to set the Resolution via post function on the transition to Cancelled.

Heather Ronnebeck · Accepted Answer

You can also create a screen with the resolution field on it and add it to the transition that moves it to cancelled and your closed status so you can pick the resolution of your Choice