How to auto Assign a specific component when a service request is selected

Joao Borges_ch4uwn

Hi there

How could I auto assign a component to a specific service request

 

Steps:

1. User will login to the portal
2. Select JSM 
3. Select one of the Service Request, for example "FTP REQUEST"
4. Inside of FTP Request, we will  a few options
   1. New FTP Connection ( 1 component assign to it)
   2. Request a FTP Update ( Another component assigned to it )
   3. FTP Failure (3rd component assigned to it)
5. Depends on the users choice, request will have an component assigned to it automatically

Thanks for the help in advance 

Jack Brickey

Setup Automation for this. Here is the documentation that might assist - add-and-configure-automation-rules 

basically…

trigger - issue created

conditions - if/else on the request type

action - set component