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Why issues disappear when I move to another column?

Lissette Ind. Pimentel S.

Hi community,

I have a project where I place this columns

Screen Shot 2021-07-29 at 8.56.24 AM.png

When a send any issue from In progress status to Deploy Pending status, they disappear from the board. For example, in deploy pending should be right now about 9 to 10 issues in this column, but it’s empty.

Screen Shot 2021-07-29 at 8.58.11 AM.png

I hace the columns and the estatus, but the issues are not reflecting on the Board of the project.

hope somebody can help,

Accepted answers

Jack Brickey

Can you share your board filter?

Nic Brough -Adaptavist-

This suggests that your board is configured to ignore the vanishing issues for some reason.

The first two things to check are:

What status are mapped into that column on the board (your first screenshot says "deploy pending" is the column and the status, which is all we needed to see there, and a good simple config)

What does the board filter say? Is it as simple as "project = XYZ", or does it have more complex things in it like "project = XYZ and status not in ("deploy pending")"

The third is a bit more complex, but still starts from the filter - if you have a filter that says something like"Project = xyz and colour in (blue, indigo, violet)", then I would start looking at the workflow, listeners and automation - a post-function on the in-progress -> deploy-pending transition that says "set colour to green" would give you exactly what you are seeing here.

All comments

Jack Brickey

Can you share your board filter?

Nic Brough -Adaptavist-

This suggests that your board is configured to ignore the vanishing issues for some reason.

The first two things to check are:

What status are mapped into that column on the board (your first screenshot says "deploy pending" is the column and the status, which is all we needed to see there, and a good simple config)

What does the board filter say? Is it as simple as "project = XYZ", or does it have more complex things in it like "project = XYZ and status not in ("deploy pending")"

Lissette Ind. Pimentel S.

ok, thanks @Jack Brickey when you mentioned and a when to locate it, I notice the Deploy Pending status wasn't included on the filter. I included and now its working, thanks

Screen Shot 2021-07-29 at 9.13.17 AM.png

Lissette Ind. Pimentel S.

ok, thanks @Nic Brough -Adaptavist- the problem were the filter, thank you a lot!!

Jack Brickey

Good deal! One thing to always be wary of is overly complex filters as they will ultimately “break”. Just as example… let’s say that you have these statuses: to do, in progress, in test, done, shipped and you wish to include all but shipped then…

do this…

project = abc and status != shipped

not this…

project = abc and status in (to do, in progress, in test, done)

Lissette Ind. Pimentel S.

thanks for that tip!!

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