Show Zendesk linked tickets count in Card/issue display

Sigrid Helland

I am setting up my first Jira board. Apologies if I am using the wrong terminology (and maybe that's why I can't find the solution to this when searching the community!). 

 

Is there a way to get the Zendesk Linked Tickets count to appear in Card/Issue view from my board or backlog, so that I can see this number without opening the issue.

 

For example, I want the number appearing in Image 1 (i.e. "9"), to be visible in the view of the card shown in Image 2, so that I can easily see this number from my board 

Angélica Luz

Hello @Sigrid Helland,

Thank you for reaching out to Atlassian Community!

When it comes to the Card layout on a board, currently, it’s not possible to customize it on a team-managed project.

There is a feature request suggesting the implementation of this ability:

• Ability to customise the fields shown on cards in next-gen projects (backlog + board)

On company-managed project, it’s possible to customize the cards, but in this case, it would be necessary to confirm if the Zendesk support is a custom field. Since it’s an add-on, maybe it will not show the option to select it. 

• Customize cards

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica