Work around for Jira Backup Export error

tom.francis

Hello. 

I am wondering if anyone can give me any advice on the problem I have come across. 

I am looking to export my Jira project to another domain however in doing my Back up for the cloud this message has appeared. 

can anyone provide any background information around why this appeared. what is the limit of exports, how often can I export, etc? Also, can anyone provide me with advice on how to work around this. 

Many thanks. 

 

Alexis Robert

Hi @tom.francis ,

 

there is a limit on the number of backups with attachments that you can create on Jira Cloud, as you can see in the documentation : https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

This means that you will need to wait 48h before generating a new backup with attachments. This limit is in place to avoid putting too much load on the system, as backup with attachments are very large.

 

However, you can generate a backup file without attachments at any time.

 

Let me know if this helps, 

 

--Alexis