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DUEDATE on task is not working properly

Roland Nassim

Hello Jira Community,

I am running into an issue with DUEDATE on my tasks/Bugs.

The due date does not appear by default when creating a task/bug. It is part of the of the screens and the screens are part of the project. But for some reason, the field does not appear in the sprint view (on the right hand) but it does appear in the "Edit" pop-up.

I can take all the help I can get.

Accepted answers

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Carlos Faddul_kqcedv

@Roland Nassim , the due date field is on create screen ? it is required ?

Usually jira doesn't show empty fields on screen.

Roland Nassim

@Carlos Faddul It is not a required field, but I tested it where I added a date (in order not to leave it blank) at the point of the bug creation and it still does not appear.

Carlos Faddul_kqcedv

@Roland Nassim in the view screen the field appear ?

Kristján Geir Mathiesen

Hi @Roland Nassim

Have to checked the Field Configuration for the task/bug on that project?

Maybe the field is hidden there...

HTH,
KGM

Roland Nassim

Yes it is there.

Roland Nassim

Hello Kristjan,

I did, and it seems that the screen that we are using has it as a system field. very weird.

Kristján Geir Mathiesen

Hmmm, is the field hidden on users preference? (Edit screen on a ticket, far right is Configure Fields)

HTH
KGM

Daniel Ebers

Hi @Roland Nassim

my best guess would also be what Kristjan said - that a user has unselected the Due Date field.
In case you have an admin account (from your screenshot I think you have) you can use the "Where is my field". In many cases Jira reports clearly on 'why' the field is not there.

The blog article describes it better than I could - also with screenshots, you could test if this helps getting insight on why the field is just not there.

Jira admins: where is your field
https://www.atlassian.com/blog/jira-core/jira-admins-where-is-your-field

Regards,
Daniel

PS: from the screenshots I think it is rather a Jira Server than a Jira Cloud plan.

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