How can I get custom field values with webhook (POST).

Question

I am using Jira Cloud and the custom field type is Jira user and another custom field is the date.

How can I get the value of both the custom fields when a certain trigger is done?

On the test, you can see I am not getting the value for the custom field.

Earl McCutcheon · Answer

Hi @[deleted],

OK, Got it!  Apologies for misunderstanding the issue.

For the account manager field, it looks like it is most likely a user picker field and you will want to use the format "{{issue.field.DisplayName" with the field name being either the Full Field name or customField_id like the following example, noting the field ID and name will be different in your case:

{
     "hello" : "{{issue.key}}"
     "description" : "{{issue.fields.description}}",
     "user field displayed as hash ID" : "{{issue.customfield_10069}}",
     "user field displayname using customField_ID" : "{{issue.customfield_10069.displayName}}",
     "user field displayname using field name" : "{{issue.A_user_picker.displayName}}"
}

Additional details on user field smart value formatting can be found at the following link as a reference, noting you can output different variables like e-mail  address, display name, or account id depending on what you are looking for in the webhook:

* https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/

So if your account manager custom field is named "Account Manager" it would be like this:

{
     "hello" : "{{issue.key}}"
     "description" : "{{issue.fields.description}}",
     "account manager" : "{{issue.Account Manager.displayName}}"
}

Regards,
Earl

unknown · Answer

Still not working after checking the wait for response button

Earl McCutcheon · Answer

Hello @[deleted],

The following document gives more details on the webhook operations, but Select the checkbox under the Wait for Response section noting: "Delay execution of subsequent rule actions until we've received a response for this webhook"

* Send web request action now provides response data

Once selected you can use the response data in follow-up actions in the rule.

Regards,
Earl