I am not able see data tooltip text after upgrade

Question

Hello,

Recently, I upgraded our Jira instance from v6.4.12 to v7.13.13. We are stuck at a issue for which I didn't find any resolution in the web. I am not able to view data tooltip text when I hover over a user in backlog section of a project.

It should show story points and issues along with the numbers.

I have already tried to change every settings in "Look and Feel" option but no luck.

Is it a bug of v7.13.13 or this can be resolved?

Ashutos Dash · Answer

Here is what I see and it is same for all users:

Brant Schroeder · Answer

Do you have a test instance?  What are you seeing when you inspect the element?  What is HTML that is being loaded?

Ashutos Dash · Answer

Hello @Brant Schroeder

Yes, I have already tried clearing browser's cache but didn't resolve the issue. This problem is same for all users and all browsers.