I have added a new field "Organizations" to the All open tickets queue listing in JSM like this. However, I cannot click up arrow or down arrow to sort the Organizations column. Could anyone clarify why this is the case and if I can fix it ?
@albert_pinto -
Unfortunately, the field Organization is not sortable, that's why it's not possible to sort it on the Queue or using JQL.
I would recommend you to add yourself as a watcher on the following enhancement request -
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thank you Joseph, appreciate your timely response !
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