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Slack integration not showing created issues on Kanban board

Danny_zhk0cd

Hello,

I think I found a bug with the Slack integration. With a new project I can clearly see the Parent epics, and then it correctly shows up on my board. However, after using the project for a bit, when I create an issue from Slack, I cannot pick the Parent epics and the issues no longer show up on my board. They DO show up in my issues list, but not the board.

- This is cumbersome because I then have to remake the issue on the board for it to show up.

I have looked up resetting indexes but I can't find the option. Any thoughts?

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Daniel Eads

Hi @Danny , welcome to the Community!

By default in Company Managed projects, the field for Epic associations is called "Epic Link". If this is a Company Managed project, that field being present on the Create screen should make it available in Slack. Does creating an issue in the Jira interface (not Slack) with the "Parent" field give it the correct Epic association?

In Team Managed projects, the Parent link currently doesn't act like a field you can put on the Create screen. If you're in a Team Managed project, this might explain why it's not allowing you to set the parent epic from Slack. You can check to see if it's a Company or Team managed project down in the lower left:

Let me know which type of project you're in, and if the "Parent" field you have shown associates an issue to an epic when you create it in Jira directly.

Thanks,
Daniel | Atlassian Support

Danny_zhk0cd

Greetings Daniel! Thank you for your response. This is a team-managed project.

When I first create the project it usually appears as "Parent Epic" and I can select the Epics. But after some time it becomes "Parent" and it's no longer visible. For some reason, this time I created a new project and I cannot see any epics to begin with

Would you recommend that I migrate over to a company managed project in this case?

Danny_zhk0cd

Does creating an issue in the Jira interface (not Slack) with the "Parent" field give it the correct Epic association?

There is no parent field when I click the blue Create button.

Usually I create the task, and then I assign the Epic afterwards

Daniel Eads

Hey @Danny , I've just worked this a bit more with our development team and we've identified this as a bug in how the Slack integration handles Team Managed projects. You can track progress on this on our public Jira instance as API-443 . In the meantime, I would suggest this as a workaround:

Create the issue you want from the Slack message, but leave the Parent field blank (obviously it will be blank, as you cannot get any results in the dropdown currently)
When the Jira Cloud app replies as a threaded message with the new issue's information, click the link to open the issue in Jira
Use the Add Parent action on the issue to add it to the correct epic

Thanks for working through this issue a bit with me so we could figure out exactly the steps that caused this and get a bug report open!

Cheers,
Daniel | Atlassian Support

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