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Sub tasks do not show up with "Affected services" field

Brijesh Pathak_luggto

Team,

Subtask screen "IT Service Desk Task Screen" is not getting "Affected Services" filed.

I have try updateing the screen under "Configure screen" option and have aded "Affected services" filed their, but still it's not reflecting on the substasks.

Regards
Brijesh

Accepted answers

Daniel Ebers

Hi @Brijesh Pathak

one additional idea for diagnosis would be to open an existing issue (sub-task) in the project you are working on.

Then go to (...) on the right >> "Find your field"

It should look like this:

The screen appearing then should give a clue why the field is missing for you.

Please see an example from my instance above.

Cheers,
Daniel

All comments

Joseph Chung Yin

@Brijesh Pathak -

Have you check the field configuration to ensure the field is exposed to Sub-task issue type? You can access the field configuration via "Jira Administrations" > Issues > Custom fields. I am assuming the field in question is a custom field.

Another area to check is that if a field is not populated, then it will not show-up in the Issue View screen. This is a Jira default behavior.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Brijesh Pathak_luggto

Hi Joseph,

Thanks for your reply,

I have verified that "Sub-Task" issue type is associated with "IT Service Desk Task Screen Scheme" screen and when I go to "field configuration" found that field "Affected services" has sceen ""IT Service Desk Task Screen Scheme" associated.