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Problem with collector on JIRA AOD

Steve Thompson

I've noticed that there seems to be a randomized increment between the bug numbers that the collector is generating. Example:

TEMP-5392, TEMP-4987, TEMP-3019, etc. There are no bugs between. Users have not been creating bugs in this project, it's just for the collectors use at present.

Has anyone seen this issue before? I just wanted to check before I create an official bug.

Accepted answers

Steve Thompson

The issue came about because a user sent an email from an email other than the one specified in JIRA. When JIRA can't identify the user by email it attempts to use the 'partner' user. However, the 'partner' user did not have permission to create new issues in the destination project. This lead to a bug where the bug id was incremented every time it attempted to create the new issue but failed due to the permission problem.

This bug was created: https://jira.atlassian.com/browse/JRA-37946

All comments

tier-0 grump

No, I think you should raise the bug....

Steve Thompson

This bug was created: https://jira.atlassian.com/browse/JRA-37946

Steve Thompson

See above. Bug was opened and rejected by developer.

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