How can I trigger an event, if an issue is not updated for a given time?

Martin Hechinger

The motivation is that we have some people to remaind to there work issues after a couple days. We wish that the stories get closed or commented by the assignee. If not I want to remaind them via email notifications.

Therefore I wanted to check after 5 days, if the issue is updated in the last 5 days with the field updatedDate. But I was running into the issue, that this date is always updated, if the story is moved from the passt sprint into the next sprint, when we start the new sprint. So the story always looks like updated by somebody.

I was also thinking to catch somehow the last written comment of the stories to see, if they are older then 5 days. Does somebody know how to do that?

Thanks.

Iago Docando

create an automation that triggers every day at before work starts and checks if the date of the last comment (or the las comment made by the assignee) is older than 5 days (and the issue is still open, of course).

Relevant smartvalues

• {{comment.last.author}} - Returns the ID of last comment's author.
• {{comment.last.created}} - Returns the date and time of the last comment.
• {{issue.assignee}} - You can probably guess it  

Then, as the action of the rule, send an email to each assignee.

 

I hope it helps