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Allowing a user to delete pages

C/Dialogues Cusotmer Support

On a Confluence/Cloud Free plan, I have users who belong to the confluence-administrators group and yet cannot delete pages.

I know that in the Free plan I can't customize permissions, but in the default permissions table I clearly see this specific user with full Delete rights, so I'm at a loss.

In the table I see the tag "unlicensed" next to his name, I don't know what's up with that. I'm at the max users count, 10 users, and of course he's one of the 10.

How can I give a user the right to delete pages? It seems to be harder than it ought to be....

Accepted answers

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Angélica Luz

Hello @C/Dialogues Cusotmer Support,

Welcome to the Atlassian Community!

Checking the details of your site, I can see that there are 9 licensed users only.

Usually, when the site has only Confluence, the groups are administrators, confluence-users, and site-admins. Since it’s not possible to edit the permissions, everyone should have all permissions.

Can you please go to Cog icon > User management and confirm if the user is added to all groups?

I tested here and the “Unlicensed” appears only when the user doesn’t have site access, so please go to the User management and confirm if the user was added to the groups and if the “Has access on site” is enabled.

Screen Shot 2021-07-23 at 17.47.14.png

Kind regards,
Angélica

C/Dialogues Cusotmer Support

Dear Angélica,

Thanks for your answer.

The user in question is Thomas Ntafoulis, and was, up to 5min ago, a member of all groups that exist on our site, with the exception of Site Admins.

As I found it peculiar that all users must be Site Admins in order to have the "Delete" right, I asked another user by the name George Papadogiannis to tell me if he has the Delete right. He is only a member of confluence-users and confluence-users-cdialogues-confluence (not a member of Site-admins). He told me that he has the Delete right. So I ensured that the problematic user also has the exact same memberships to those two groups, and I logged in as him to check. I found that he still does not have the Delete right. So we now have two users with the same group membership, where one can delete and the other one cannot.

Please help me get this sorted out.

George

Angélica Luz

Thank you for the details, George.

I can see that you used the Confluence Standard trial and it changed to Free at the end of June.

Was there any change in the permissions while you were using Standard?

I’m asking because Thomas has two accounts, one of them is inactive, so maybe the user that you see with Delete rights is the other account and not the active one.

Is there any new space that was created after moving from Standard to Free? Is Thomas able to delete pages from his own space?

C/Dialogues Cusotmer Support

Thanks Angelica,

The problematic account is the active one, with email address= [Removed by moderators]. The other account, the inactive one, with email address= [Removed by moderators], is to be ignored.

The user that I see with Delete rights is the one with email address= [Removed by moderators]. That is the account that has the same membership as the problematic one. Therefore I'd expect them both to have Delete rights.

I'm not aware of any change in Thomas's permissions other than what I did today. In any event, we need this account to have Delete rights moving forward.

I hope things are 100% clear now.

- George

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