Being able to still have Priority in Context fields?

PhilSpo

So for those request types where we ask the customer to pick the priority, the priority files i appearing in the main tab of the ticket.

 

For those 

request types where we dont ask for a priority and it sets to the default, the priority field can be found in the Context fields on the ticket.

 

So dependent on which Issue types are used t[he priority appears in different places. Is there a way to always get it to appear in the main body or in the context fields and not across both?

 

Cheers

 

Phil

Angélica Luz

Hello @PhilSpo,

Thank you for reaching out to Atlassian Community!

When adding the Priority field on the form for the customer to select, it will be visible on the “Customer request form” and consequently, on the description area on the agent view. 

With this said, if the priority is visible to customers, it won’t be possible to add the field in the context area.

In this case, the best option is to modify the layout and add the Priority field to the description area on the request types where the Priority is not visible for customers.

To organize the fields, please, go to Project settings > Request types > Click on the desired request type and then, you can organize the fields on the agent view. 

• Customize the field layout of your issue view

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica