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How to create a jira ticket via form on confluence

Oliver Jones_pf4gzj

Hi guys,

So basically I'm trying to get this to function without purchasing one of the third party apps since they will require a licence for every confluence user (over 500) which is ridiculous considering I only need 1 form created by 1 user (me).

Idea being that when users forget their logins, they can access a confluence page that's open to anyone, fill in a form which then creates a helpdesk ticket for our IT team.

Alternatively, is there a way to add a 3rd party add-on (e.g. forms for confluence) but restrict it to only the minimum (e.g. 10 users) and pay accordingly?

Cheers,

Oli

Accepted answers

Ashu Tyagi

@Oliver Jones You should try Issue collector which ideally is used too submit feedback or bug but fits well to your requirement also. Use below link to configure it

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

All comments

Ashu Tyagi

Oliver Jones_pf4gzj

This is actually a perfect solution @ASHU TYAGI thanks so much, just having a problem now on the confluence page (inserting the issue collector code as an HTML macro) basically it shows the issue collector as only about 2 lines height (making it unusable really) but i'm going to try figure that out

Ashu Tyagi

@Oliver Jones You can customize its trigger and form as per your requirements but it is not straight forward as you might need to do some scripting and other stuff, but many are using issue collector to fulfill their small requirements without having to pay for extra plugins. Let me know in case you need more info regarding it

https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/

Oliver Jones_pf4gzj

Yeah mate appreciate all your help, basically figured out that it's confluence's stupid insert thats the problem, it defaults to a very thin insert for the HTML/Iframe Macro on the page which is causing the problem, trying to figure out how to fix that.

Yuval Gershfeld

Hey @Oliver Jones

You can try using an add-on like Jcreate that allows you to create a JIRA issue from inside confluence. See: https://marketplace.atlassian.com/apps/1224226/jcreate?hosting=server&tab=overview

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