Is it possible to assign a ticket based from what email it was sent?

Question

For example, I have connected 2 email addresses on the Service Desk

Email A --- should be assigned to person C

Email B ---- should be assigned to person b

And the requester sent an email to Email A and that email will also show up on the Jira as a ticket

Now, how do I assign that ticket sent to Email A to person C?

Jack Brickey · Answer

Correct. With cloud there are only two possible email channels per project.

Katrina Sarmiento · Answer

Hey Jack,

Thanks for replying. Yes, we will be using 2 or more custom emails. And the assignee is already set. But I am not sure how to do it in automation. The only condition is if it's from Email A then it should be assigned to person C and so on.

Jack Brickey · Answer

First I assume you are using the Atlassian provided email for one channel and a custom email for the second, correct? I assume there are certain conditions under which you want to assign an email to person C. But I recommend is to use automation when an email is received and the conditions are met then the issue is the same to person C.