Including external service provider as an agent

David Peetzen

Hello all togheter,

in the closer future we like to include 2 different external service provider into our service management system from jira. 

Whats the best way to add them. They only should see tickets, how we assigned to them.

 

thanks for advice

Dirk Ronsmans

Hey @David Peetzen ,

I believe the easiest would be to

1. add them as agents on your project
2. use issue security levels to allow them to only see what they are allowed to see

for 2. you would set a default level on all issues and a specific level for the issues assigned to them. For these external agents they won't even know the other issues exist.

 

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

You could also set up different projects for them and link issues but that would require automation and syncing which would imho just be unnecessary overhead.