Jira migration failed server to cloud with error

Question

Hi Team, could you please help me with below error.
while migrating jira server to cloud I am Getting "[GenericDelegator.makeValue] could not find entity for entityName: ClusterUpgradeState" while importing backup xml to cloud.

Alex_dddmmh · Answer

Hi @Madhu Nukala

I am glad you figured that out and posted here your solution to help other members.

Cheers,

Alex

Madhu Nukala · Answer

Thanks @Alex  for the response.
My Issue got resolved. I did the following steps to fix.

* In the entities.xml file, removed <ClusterUpgradeState> entries

* Once removed, save the entities.xml file and zip it together with activeobjects.xml

Alex_dddmmh · Answer

Hi @Madhu Nukala

Migrating Jira from Server/Data Center to the cloud is subject to several challenges. Your instance and cloud site might be affected by the known issue described on When migrating from Jira Server to Jira Cloud via XML backup, the restoration fails with the error '[GenericDelegator.makeValue] could not find entity for entityName' is thrown.

To better understand the issue, it would be helpful to share some more details of your migration, such as version,  products, apps, etc.

If this article helps solve the problem, please come back and mark this answer as solved to help other community members with the same challenge.

Cheers,

Alex