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How to put a template in the description when creating the item?

Mila Resende

I'm trying to put a template as soon as I click to create an item. I've tried using automation and what I'm getting is after I create the item the description changes and that's not what I want. I want as soon as I click on Create, choose the type of task and the description appears.

Accepted answers

Carlos Faddul_kqcedv

Hi @Mila Resende

If you want to see a "pre-fill" of your fields, there is no way to do this native in cloud

If you want to fill after creation, you can use automation

All comments

Jack Brickey

Out of the box you can’t change the description field to include a template. A couple of options you do have:

Rather than put the template into the description use custom fields to capture what day do you want to have included when opening a ticket. You can have validator‘s to ensure the user enters any required information.
Consider a marketplace ad on app. Here is one that I found doing a quick search note that I have no experience with this app however it is free. description-templates-for-jira-cloud

Mila Resende

I tried using the custom one and it still didn't work as I wanted

Carlos Faddul_kqcedv

Hi @Mila Resende

If you want to see a "pre-fill" of your fields, there is no way to do this native in cloud

If you want to fill after creation, you can use automation

Jack Brickey

A custom “one” what? To be clear in my earlier response when I talk about using custom fields I mean that in Plural. That is let’s say your template has six fields that need to be completed. Moreover let’s save it for our really required and two are optional. In that scenario you could create those six fields within your Jira screen schemes and on the create transition you could make four of the six fields required. So again in that first proposal rather than putting the template in the description you simply require the feels to be completed as part of the Jira issue.

Mila Resende

I created a custom one and set it as the default, but it still didn't show up.

Mila Resende

I want it as soon as I click the Create button.

Carlos Faddul_kqcedv

@Mila Resendein jira cloud it is not available, description in the field maybe can help you $:\$

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