Automation for Jira, you do not have the permission to comment on this issue

Question

Hi

I have create some automation on my project.

When the ticket is closed, I need to send an email and insert a comment on ticket.

When the automation try to insert a comment on closed ticket, return:

"Automation for Jira, you do not have the permission to comment on this issue"

m.leoni · Answer

Ok thanks!

Jonas Ekström · Answer

Are you able to comment on closed issues without using automations?

Check the workflow, if you have a property set for jira.issue.editable set to false for the closed status
https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

m.leoni · Answer

Yes, the actor is Automation for Jira.

The problem is only when Jira try to insert a comment on a closed ticket..

The other automation, for example for resolution, works correctly and insert the comment.

When the ticket is opened, resolved or another status, Jira can insert a comment on ticket. If the status is closed, Jira can not insert a comment.

Is it possible to create an automation for a closed ticket that create a comment on status closed?