How do I turn emails to Opsgenie into alerts?

user_ptk0xy

The goal is to send emails to Opsgenie which would then turn the email into an alert and from that alert it could turn into an incident.

The reason we need to do this is to pretty much have opsgenie scrape the ticket to turn it into an alert because the tickets are coming out as a mess through regular jira service management and theres no way to scrape the tickets any differently on the service management tool.

I am hoping to have emails sent to Opsgenie and then turned into alerts and then turned into an incident in jira service management portal for the team to work on. 

Does anyone know anything about this?

Jack Brickey

Hi Amanda, do you currently use Opsgenie today? The reason I ask is that I think what you’re asking for is the basic concept of how opportunity works. Particularly having emails become alerts. Here is a link to a document that may help with the first phase of this - integrate-your-email-with-opsgenie . Now regarding the idea of creating an incident I haven’t had a lot of experience with Opsgenie incidents as of yet (still learning) but I do know there’s a concept of creating incident rules whereby incidents are created based on alert behavior. This article may be of interest to you as well - automatically-create-an-incident-via-incident-rules 

if none of this is helpful let me know. 😉