I'm transitioning from the Insight Cloud -> Insight in Service Management and am having trouble with using the 'User' Type Value. I want to be able to connect Hardware to users via the Jira Groups we have set up already. Within Insight Cloud, I was able to do this very easily by setting the Type Value to the name of my jira group. When I do the same within the new Insight, nothing populates. Is this feature not set up yet within the new platform? Is there another way to do this that I haven't thought of yet?
Within the tutorial I watched, the users/employees are created as their own object schema but this doesn't seem very efficient, especially with onboarding/offboarding employees in mind and the manual work that would require. Is this really the new way it's intended to be?
