Getting below exception in log.
<QUOUTE>
java.net.UnknownHostException: abcuat.abcbank.comat java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)at java.net.Socket.connect(Socket.java:589)at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:666)at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)at sun.net.NetworkClient.doConnect(NetworkClient.java:180)at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1156)at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:347)at com.cxps.Clari5JiraAuthenticator.getUser(Clari5JiraAuthenticator.java:63)at com.atlassian.seraph.auth.AbstractAuthenticator.getUser(AbstractAuthenticator.java:45)at com.atlassian.seraph.filter.BaseLoginFilter$SecurityHttpRequestWrapper.getUserPrincipal(BaseLoginFilter.java:238)at com.atlassian.seraph.filter.BaseLoginFilter$SecurityHttpRequestWrapper.getRemoteUser(BaseLoginFilter.java:225)at javax.servlet.http.HttpServletRequestWrapper.getRemoteUser(HttpServletRequestWrapper.java:168)at com.atlassian.jira.web.session.currentusers.JiraUserSessionTracker.recordHttpInteraction(JiraUserSessionTracker.java:158)at com.atlassian.jira.web.session.currentusers.JiraUserSessionTracker.recordInteractionImpl(JiraUserSessionTracker.java:145)at com.atlassian.jira.web.session.currentusers.JiraUserSessionTracker.recordInteraction(JiraUserSessionTracker.java:70)at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.postFilterCallStep(AccessLogFilter.java:290)at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:110)at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:79)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:46)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:49)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242)at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.johnson.JiraJohnson503Filter.doFilter(JiraJohnson503Filter.java:79)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:30)at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:48)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:39)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1626)at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)at java.lang.Thread.run(Thread.java:748)
<UNQUOTE>
Hello @Chitrasen Singh,
Thank you for reaching out to Atlassian Community!
Just to make sure we are on the same page, I would like to confirm if you are facing issues when trying to log in to Jira or when you try to request access for Jira.
I can see that your domain is not verified, hence SAML is not configured, so I would like to know if the SSO that you are talking about is related to the options on the login screen (Google, Microsoft, Apple).
Can you please share with us the steps you are following that are leading to this error?
Kind regards,Angélica
@Angélica Luz We are getting this exception while accesing jira from diffrent application. We have deployed the certificate in application and same cretificate is deployed in jira side. Now we created .jks with certificate and private key and deployed in jira_home. When I login to application then trying to access jira with same session login then getting jira login page but ideally it should login to jira also. Getting above unknown host exception in jira server log.
Thank you for the details, @Chitrasen Singh.
My first answer was more related to Cloud because the question was marked as Cloud here in Community, sorry for the misunderstanding.
It seems that the Jira is unable to determine the IP of the hostname. It can also be related to network configuration on Jira Server.
Is abcuat.abcbank.com the hostname of the SSO service or the Jira Server?
Please, share with us more details, so we can better understand what is happening. Feel free to share screenshots as well (just make sure to hide private details).
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