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Not able to find the option: Process all issues produced by this trigger in bulk

nagisha.vasudev

Hi,

I am trying to set an automation rule which will mail a set of issues.

But, while doing so, I am not able to find the option Process all issues produced by this trigger in bulk.

This in turn is leading to multiple emails. I am looking for one mail with consolidated list of issues.

Attaching a screenshot of the same. Kindly help.

Also, I prefer automation rule over filter subscription as I have to add some customized messages. Could you please suggest any way by which this bulk trigger can work as currently, I couldn't see the option.

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Bill Sheboy

Hi @nagisha.vasudev

The option you note is for the Server version of Jira, not for Cloud. You are using Cloud, correct?

If so, the equivalent feature for Cloud automation is Lookup Issues. For your use case, you would set up a scheduled rule without JQL, and then use Lookup Issues with JQL to process the issues as a batch.

Unfortunately, Lookup Issues does not support all of the fields, as does the Server batch processing feature. There is a suggestion to improve that here: https://jira.atlassian.com/browse/JRACLOUD-75018

Best regards,
Bill

nagisha.vasudev

Thanks Bill, this really helped

I am able to see the list of issues in the same mail!!

Bill Sheboy

I am glad to learn that helped you. Please consider marking this question as answered. That will help others in the community find solutions to similar problems faster. Thanks!

__Bill

Anish Taneja

Hi Bill,

Is there a way where if I want to sent email to the particular assignee of the issue.

Allow an option to split each email on a per recipient basis.

For example, if we have 3 issues triggered:

Issue 1 - Assignee - "User1"
Issue 2 - Assigne - "User 1"
Issue 3 - Assignee - "User 2"

Then the action should generate 2 emails -

Email 1 - Issue 1, Issue 2, Sent to "User 1"
Email 2 - Issue 3, Sent to "User 2"

Let me know.

Thanks

Bill Sheboy

Hi @Anish Taneja -- Welcome to the Atlassian Community!

You are leaving some details out of your question, so if I assume that you want:

a scheduled rule with some JQL criteria
want to send one email with issues per relevant assignee

The answers I can think of depend upon if you are using Jira Cloud or Server/Data Center version:

For Server/Data Center, you would need individual rules by assignee (e.g. adding assignee to the JQL for the trigger), and then mark the rule to process the issues as a batch
For Jira Cloud you could use a scheduled rule without JQL, and then either:
- if/else structure by assignee and Lookup Issues to send separate emails
- create a list of users in a created variable, and then with advanced branching iterate over them with Lookup Issues to send their email

Kind regards,
Bill

Anish Taneja

Hello Bill. Thank you for your prompt response. I had one more query.

I am unable to email the list of issues after branching them (and I have selected the 'Process all issues produced by this trigger in bulk' option in branch as well). Still getting individual email for each issue rather than a bulk email for all the issues as per the branch rule. (branching each assignee and trying to send 1 bulk email for their issues)

Have used the below smart value in the email body.

{{#issues}}
<a href=/{{key}}">{{key}} - {{summary}} | {{status.name}} </a>

Please suggest some workaround for this.

Rahul Jith

Hi Bill,

Can you share the answer one more time. I am not able to see the answer for this.

Looking for a bulk process issues into one email in Cloud version.

I am getting emails for each issues which is spamming

Bill Sheboy

Hi @Rahul Jith

First thing, I recommend creating a new question, posting images of your rule and audit log details, and then linking to older threads like this one. Otherwise only the people following this old one will see your question. Thanks!

For Jira Cloud, please take a look at the Lookup Issues action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

You specify your JQL to find issues and then can iterate over them in a single email.

One more thing to check: if your rule is using a scheduled trigger *and* has JQL, or your email is sent from inside of a branch, you will need to make other changes to your rule to still only get one email.

Kind regards,
Bill

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