Different emails for different queues in JSM

Vladimir Vladimirov_1st7cg

Hi!

Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests project@company.atlassian.net

Is it possible to create a second e-mail product@company.atlassian.net in JSM  and connect it to a special Queue in the same JSM Project?

I know, we can do it using request groups in the Customer Portal, but can we do it using email requests?

Thank you!

 

Jack Brickey

Something to try…

with each JSM project Atlassian gives you a dedicated email. You also have the option to add a custom email. Try to configure both. I just verified in a test project that I could create issues sending to both addresses concurrently.

now you have to figure out how you want to separate these out in your queues. In my test I associated a different request type for each of the two emails.