Search for issue in another way

Question

Is there a way to search for issues when we give the specific "serial number" which is put in the issue?

We created a new request type "serial number" and now we wanted to know if it´s possible how to find an issue by just giving the serial number. Might there be a setting somewhere that need to be set?

Thank you!

Jack Brickey · Answer

How is that data entered into that field? My earlier point was simply to try a test. Are you not able to create a test issue and enter data into that field manually?

unknown · Answer

the dots are automatically given into the field. I did not put them :(

Jack Brickey · Answer

Ah. Maybe having the dots in the serial number is causing the issue. What if you test in the serial number field number without dots. Can you search and find the issue in that case.