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Unable to see assignees in board cards

Maxime L_jeo5tp

Hi,

On the new Jira I have a Kanban board with tickets.

The tickets have assignees in the assignees fields - but I can't see them from the board. On this board I also appear as the only contributor on the right of the search field.

It feels like a bug, but it may also be a bad configuration. How could I solve that ?

Accepted answers

Maxime L_jeo5tp

Ok, for some unknown reason I had a manually created field called "Assignee" which wasn't the system one.

I played with the workflows a while ago - to affect the ticket to someone when moved from "TODO" to "IN PROGRESS". This is probably where this duplicated field was created.

Thank you very much for the help guys !

All comments

Ollie Guan

Hi @Maxime L ,

Cards can be configured to show up to three extra fields in card layout.

QQ截图20210713162516.png

Maxime L_jeo5tp

Hi Ollie, I can't see a such option

It seems we're not using the same version of Jira - I'm using the "new experience" version

Ollie Guan

Go to more (...) -> Board settings and click Card layout.

https://support.atlassian.com/jira-software-cloud/docs/customize-cards/

QQ截图20210713163310.png

Jack Brickey

@Maxime L , please share what you are seeing. I suspect you may be using a board that is not configurable.

John Funk

Hi Maxime,

You cannot currently modify the fields that show on Team-managed project boards. You should vote for this request and follow it for updates.

https://jira.atlassian.com/browse/JSWCLOUD-17336

Jack Brickey

But that isn’t the issue here I think John. According to Maxime, he is not seeing the avatars of the assignee on his TMP board. Can you reproduce that behavior?

John Funk

Ah, I see now. No, I can't reproduce that behavior for the Assignee - I see the avatars.

@Maxime L - Maybe try to do a Group by: Assignees and see if that makes any difference.

Also, just to be sure, if you run a filter for the project - just something like:

project = SCO

And display the column for Assignee - do you see values there?

Finally, do the Assignees have their Jira profile set to show their Avatar to either your organization or anyone?

Maxime L_jeo5tp

GroupBy Assignee results with a single line "Unassigned" (Non assigné) despite of having assignees on these tickets

When listing the tickets, all of them are set to No Assignees.

I recently switched back to a French computer, and there is something really weird: in the tickets details - all the fields are translated to french excepted the Assignee one (should be "Responsable", but it still be Assignee). I suspect a misconfig in my fields.

Maxime L_jeo5tp

Ok, for some unknown reason I had a manually created field called "Assignee" which wasn't the system one.

I played with the workflows a while ago - to affect the ticket to someone when moved from "TODO" to "IN PROGRESS". This is probably where this duplicated field was created.

Thank you very much for the help guys !

John Funk

Yep, that would do it! :-)

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