nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can we change the order by which the tabs showing on Comments field ?

Shubham Burghate_ijes9j

HI All,

Can i change the order by which the comment field tabs showing while transition from agent view jira service management ?

I want to make Internal comment as first preference and Reply to the customer second

#JSMCloud

Regards,

Shubham Burghate

Accepted answers

Jack Brickey

This cannot be modified.

Alex Berenfeld

Hi Shubham,

Because JSM does not offer this our team has created an app which 1) allows an agent to be prompted before sending a message to customers and 2) changes the default setting to respond internal rather than to customer.