nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moving to Jira Service Management

Matthew Buchanan_qf0z4a

We currently have an on-prem Intranet server that I am in the process of moving everything on it to Confluence and Jira.

On our intranet site, there are quite a few forms that I will be recreating in Jira Service Management Cloud and I was wondering if I had the ability to import previous form submissions into Jira Service Management Cloud. We do reporting on this data and having all of the data in one place would be much better than trying to put something together adhoc every time a report was needed.

Thanks!

Accepted answers

Angélica Luz

Hello @Matthew Buchanan,

Thank you for reaching out to Atlassian Community!

When it comes to importing data from other platforms, it’s possible to do this via CSV.

You can find the details on the documentation below:

Import data from a CSV file

This method allows you to import the tickets from server to cloud, it won’t import the entire project. You can create the fields in Jira before importing or the CSV can also create the new fields. The limitations of this method can be found in this documentation: Jira Cloud CSV import.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Matthew Buchanan,

Thank you for reaching out to Atlassian Community!

When it comes to importing data from other platforms, it’s possible to do this via CSV.

You can find the details on the documentation below:

Import data from a CSV file

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

Matthew Buchanan_qf0z4a

Thank you @Angélica Luz ! I will take a look at this and let you know if I have any issues.

Matthew Buchanan_qf0z4a

Thank you again for pointing me in the right direction. I was hoping you could help me clarify something.

I see where I can import to a project, but how do I import to a specific request type? I assume it has something to do with the identifier in the URL string (it's different for each type of request type) but don't see where to indicate that in the import process.

Incidentally, I am using the CSV file import option.

Thanks again!

Angélica Luz

Hello @Matthew Buchanan,

When importing via CSV the request type is currently not supported. The importer uses a key par value that is not accessible via UI.

There is a feature request suggesting improvements for that:

Provide a feature to import JSD Request Type custom field

There was also a bug related to this issue, but it was closed as “Won’t fix”:

Can't import CSV generated from JIRA due to incorrect Customer Request Type format

Depending on how many tickets you are importing, you can make a bulk change and then change the request type of the tickets. If all of them are of the same type, that would be the best option.

Now, if you are importing too many tickets of different request types, the workaround would be to get these keys via database and this only our support can do. In this case, since you are using a free site, it’s not possible to create a ticket, but you can start a trial of Service Management Standard or Premium and create a ticket on support.atlassian.com/contact and mention the bug I linked above. After resolving the issue, you can change your subscription back to Free.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management