Cannot Change User Password because there is no Option 'Set Password'

Jeff Bailey_ru5154

The documentation says "Administrators can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd instance.

1. Select  > User Management.
2. Find the user in the user list using the filter form at the top of the page.
3. Click on the username.
4. Choose Actions >Set Password.

But there is no option 'Set Password'.

Jack Brickey

Please share a link to the documentation where you see this. It may be all documentation but if it does exist I would like to refer it to Atlassian so they can correct it. What you can do under user management is go into the details for that user select… And prompt them to reset their password.

Now if this is a customer you would go under user management and then Jira service management. In this scenario you can change the password for the customer.