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BigPicture quickfilter and "folded up" projects incorrect behaviour

Antoine van de Cruyssen

Dear all,

Yesterday bigpicture got a cloud update and since than my quick filter in bigpicture is not working anymore.

Normally my quickfilter "unresolved" is on, so I only see open tasks/stories/epics. This still works but when op "unfold" another epic with tasks under it. I again see all "resolved" tasks while my quickfilter "unresolved" is still on. This is quite an annoying bug, it was working just fine before the update but now I can not scroll through my planning anymore.

Hope you can fix this pretty soon. Due to privacy I can not directly share an image of my planning. Though I can mail it to you.

Thanks and regards,

Antoine

Accepted answers

G subramanyam

Hi @Antoine van de Cruyssen welcome to the Atlassian community.

I'm looping the right point of contact for your query. Hi @Anna-BigPicture could you please guide Antoine with the query or a path.

Stay safe and stay healthy.

All comments

G subramanyam

Hi @Antoine van de Cruyssen welcome to the Atlassian community.

I'm looping the right point of contact for your query. Hi @Anna-BigPicture could you please guide Antoine with the query or a path.

Stay safe and stay healthy.

Antoine van de Cruyssen

I'm talking about this filter:

Schermafbeelding 2021-07-09 095743.png

And this filter is not applicable anymore for items which are still "folded up"

Schermafbeelding 2021-07-09 095949.png

As you can see, I opened up Epic KG3-207 but the resolved tickets in there are still visible though the filter is active.

Thanks,

Antoine

Antoine van de Cruyssen

Any update on this? This issue also persists in the "link to epic" field, here you can see all epics ever created, we only want to see the unresolved epics there.

Anna-BigPicture

Hi @Antoine van de Cruyssen

I am sorry for the inconvenience caused. We would like to investigate your case individually.

Therefore I would like to ask you to raise a ticket via our Service Desk, providing us with more details (like base URL). This will allow our product specialists and developers to investigate your instance and plugins on time.

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