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How to get System Administrator

Juergen Holzer

Hello all!
I started testing Jira Service Management last week and changed the Administratorusers.

Somehow it seems I've lost my System Administrator. I have to site-admins but none of them can manage the Jira System Administrators.

In addition none of them can change the Outgoing Mail Server, which seems to be the reason why I don't receive notification Mails.

A lot of questions, but where do I start?

Thank you very much!
Sincerely Yours

Jürgen

Accepted answers

Jonas Ekström

Hi,

The System Administrator role is unavailable in Cloud, but as a site-admin you should be able to administer the needed settings.

Notifications mails can be missing for multiple reasons. Under your profiles "Personal settings" there is a section "Get email updates for issue activity when:"

What notifications are you expecting?
If you describe a scenario it might be easier to track down.

All comments

Jonas Ekström

Juergen Holzer

Thank you for the explanation!
First of all I'm missing notifications for new Issues/Incidents created by a customer within the organization.

Jonas Ekström

There are no standard notifications for that, so that needs to be created.

Project Settings -> Notifications
Either edit the Default Notification Scheme, or create a new one. No matter the decision you make, what you're looking for is to add notifications for "Issue Created" and decide whether you want to send to a single user, project role or user group.

If you also have access to Slack, you can set that up and get notifications in slack channels rather than email (from my experience, more appreciated by users)

Juergen Holzer

this is a good hint!
So next question is how do I modify the "all watchers" group and how do I become a watcher for a project?

Thank you!

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