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How can I remove a user access without loosing tickets and deactivate their licence accounts

Candy Tricia Khohliwe

How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs

Accepted answers

Charlie Misonne

Hi Candy,

When you remove a user all their tickets will remain in Jira. No need to worry about losing data when removing/ deactivating users.

Click the gear icon -> user management
Find the user
To revoke access:
1. Click the 3 dots next to the user
2. Select "revoke site access"
3. This will keep the user and deactivate the license
OR: to delete the user
1. Click the user
2. Click 3 dots on the top right
3. Select "remove user"
4. This will remove the user from the user list completely but their work in Jira will be kept

All comments

Nic Brough -Adaptavist-

You can "disuser" accounts with a flag in the user's profile in site management, or just remove them from the group(s) that let them use the application (if, for example, a user has access to Jira because they are in the group "Jira-software-users", then removing them from the group removes their access, and reduces the licenced user count)

Neither of those will affect the data on your issues. But the user will no longer be selectable when changing fields like assignee.

Charlie Misonne

Hi Candy,

When you remove a user all their tickets will remain in Jira. No need to worry about losing data when removing/ deactivating users.

Click the gear icon -> user management
Find the user
To revoke access:
1. Click the 3 dots next to the user
2. Select "revoke site access"
3. This will keep the user and deactivate the license
OR: to delete the user
1. Click the user
2. Click 3 dots on the top right
3. Select "remove user"
4. This will remove the user from the user list completely but their work in Jira will be kept

Jack Brickey

Why would you not simply revoke access?

administration > user management, find user and click on ellipses.

Jack Brickey

advice - Don’t delete users

Candy Tricia Khohliwe

Thanks!

natalia_daraszkiewicz

@Jack Brickey why? I have now 28 pages of users and ghosts... I'd like to clean that by removing users that left the organization. Why shouldn't I?

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