Hello,
We're trying to integrate ServiceNow Integration with JIra Software (Server). Which apps/3rd party tools do you recommend? I would be more thankful if we have step-wise approach.
Thanks,
Srikanth Ganipisetty
Hey @Srikanth Ganipisetty
Thank you for posting in the community,
What kind if data do you want to sync?
You can connect your Jira Server to any ServiceNow entity (Incidents, Service Request, Request Item, etc) very easily through an Exalate connection.
This step by step guide might be interested for you:
There are also all these posts with similar need that might work for reference:
Let me know if this helps you in your solution search 🙂
@[deleted]Thanks for sharing. Let me try out these steps, I'll post it here for others to use.
Hi @Srikanth Ganipisetty,
OpsHub Integration Manager (OIM), supports the bi-directional integration between ServiceNow and Jira out of the box. Some popularly synchronized entities between ServiceNow and Jira include Story, Defects, and Test Case.
A datasheet outlining ServiceNow-Jira integration can be found on https://www.opshub.com/servicenow-integration/servicenow-jira-integration/
For more information, contact sales@opshub.com.
@[deleted] - I do so wish the connections were simple, but there are many things which are just not very clear from the documentation.
Priority mapping is definitely complex. Another piece that continues to be difficult - syncing comments. Using the recommended script changes in the documentation, when SNow sends to Jira, the user name of the SNow user is added to the comment. This is not at all true of the reverse: when a Jira comment syncs back to ServiceNow, only the body of the comment is transmitted. I haven't found a way to work around this, to send more information from Jira to ServiceNow.
That's been the heart of the difficulties. To say there's not a lot of hand holding in the documentation is kind of an understatement
Hey @Rob Horan ,This document should help you with the priority sync:
When it comes to the comments, each product has its own API restrictions.As you mention, some include the use some don't. How does this affect your synchronization?We have consultancy plans with our Engineers or Exalate Partners. Would you be interested in learning more about this?
Hi, @Srikanth Ganipisetty
I'm Diana from ZigiWave. Our no-code integration platform ZigOps will help you connect ServiceNow and Jira in a matter of minutes. It allows the transfer of default fields and fields between the systems, and syncs them in real-time. Our tool reads the schema dynamically and can transfer any fields.
If you want to see how it works in action: book a technical demo.
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