What are the official Jira Service Desk for the following below:
Thank you!
Sabrina
Hi @Sabrina Watkins,
Welcome to Atlassian Community!
If you are looking for the template that has these four request type it is named IT service management.
@Mikael Sandberg Where can I find the IT Service Management at?
Thank you!!!
You can find all the templates if you click on Projects > Create project, that will take you to the Project template screen, looking something like this:
Your title seems to be requesting definitions? If that is the case you might find the following article useful - ITSM-what-are-ticket-categories
Hi @Sabrina Watkins
adding to the great answers of Jack and Mikael you might be also interested in the ITSM guide, published by Atlassian.
While I see the linked documentation gives a precise answer on Jira configuration the ITSM guide can give more explanatory information about the whole concept and glossary:
In case of detailed questions, of course, Community is always a great place to come back to and ask more.
Regards,Daniel
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