Options to choose pages when creating an article linked to an issue in JIRA service desk management

Debby_cmkhd2

Hi All,

 

We are using JIRA Service Desk Management for client issues and confluence for creating knowledge articles.

When I try to create a KB article from within a JIRA Issue, it gives me only two templates to choose from : "How-to-articles" and "Troubleshooting". Then it always takes me to the home page of the linked Confluence space by default to create an article.

So my queries are:

1. How to add another template to the list of options when creating an article from within JIRA?
2. Is there an option for me to choose the pages or subpages when creating an article from within JIRA? or, I HAVE to create the article in the home page and then move it from home page to other pages?

I am aware that an article can be created separately in the desired pages in the linked space and then can be tagged or linked to an issue. But we want a service desk agent to be able to create an article from within JIRA issue to link it right away under the right pages and not on the home page.

Thank You!!!

Angélica Luz

Hello @Debby,

Welcome to Atlassian Community!

When it comes to creating new articles from Jira, currently, it’s limited to those two templates (How-to and Troubleshooting) and it’s not possible to add more.

There is a feature request suggesting to add more templates:

• Additional custom templates for KB article creation

It’s also not possible to select the parent page when creating the new article. It will be by default added to the page tree of the space linked to the project and then it will be necessary to move the new article under the desired parent page. 

There were no suggestions related to that, so based on your request, I created one:

• Ability to select parent page when creating knowledge base article

Please, click on vote and watch both tickets to receive future updates from our product teams.

Kind regards,
Angélica