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Unable to Create a Automation Rule due to Rule Actor permission to board

Mark_vesm8z

I am receiving the error "Unable to access the selected board. Please ensure that the rule actor has permission to access that board"

I am not sure where I have to go to add access to the rule actor. I already edited my permission schema to include the "atlassian-addons-project-access" to every permission. Is there somewhere else I need to check?

Attempting to add a rule that will set the assigned user to Unassigned when a sprint is created.

Accepted answers

Hana Kučerová

Hi @Mark ,

please check the rule details, who the rule actor is. Is it Automation for Jira or your user or someone else?

Then please navigate to your board's configuration and there's Filter section with information, with whom is the filter shared. Does this configuration correspond with your rule actor? For example if the filter is shared with some project, does your rule actor (or atlassian-addons-project-access, if rule actor is Automation for Jira) has Browse projects permission in this project?

Thank you for sharing more detail.

All comments

Hana Kučerová

Hi @Mark ,

please check the rule details, who the rule actor is. Is it Automation for Jira or your user or someone else?

Thank you for sharing more detail.

Mark_vesm8z

Thank you Hana, I added the related project to have access to the filter associated with the board and then I was able to save my automation. Oddly enough I couldn't directly add the automation for JIRA user directly.

Greg Sanderson_zeuwy5

I got the same issue as the OP ("Unable to access the selected board. Please ensure...")

For my setup all the permissions already included the "atlassian-addons-project-access" user, however the following resolved the issue for me:

In the board's configuration (with settings for "Columns", "Swimlanes", etc)
Click "Edit filter shares"
Under "Viewers" in the first dropdown select "Project", in second dropdown select your project the board is on, and the third dropdown I left as "all users"

It's weird as I only had a trigger for when "sprint start" and send a message, there was nothing being edited or changed etc.

Christy Johnson_chltr4

This change resolved my issue as well. Thank you!!

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