What is the behaviour of notification when limits are reached?

Question

We are using Jira service management as a support tool for customers.

I have a question about behaviour when a limit is reached.

When we hit the 100 notification limit, will our messages to customers no longer be sent? i.e. If we receive a message from a user and then reply within the ticket – what happens?

for example...

* Will the response be placed into a queue and automatically send in 24 hours when our 100 limit is unlocked again?
* Are all our replies to customers never sent if the limit is reached?
* Something else happens?

Thanks in advance

Sam Michael · Answer

Thank's Dirk, that makes sense.

Another question, do you have any idea which emails actually count towards the limit?

As I ran a bunch of tests last week and was able to send 100+ emails in a single day to a test customer (linked to my personal email).

We couldn't seem to hit the limit for some reason.

Dirk Ronsmans · Answer

Hi @Sam Michael ,

Going by the documentation (https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/) they will be paused.

Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

From what I gather it means that the mails will not be queued but will be lost. The mechanism is paused and thus no more mails are sent. when the limit has been hit.

After a day it will be resumed but these will be the new notifications that trigger.