if you have a copied screenshot or an image in clipboard from another jira prohect how would you attach to an issue in new JIRA issue view because CTRL+V is not working
Hi @ND Mathur ,
If ctrl+v isn't working, try shift+insert. But prior of that, try to paste the image using ctrl+v on a word document, just to see that you have indeed copy the image.
Alex
Thanks Alex for quick response,
tried shift+insert, still same issue, and i tried with pasting in MS word but is not pasted there as well. Though pasting in MS Paint is working fine.
If i copy from source Jira project and paste in MS Paint and then copy from MS Paint to destination jira project then it works fine.
One more thing, when i tried ctrl+v or shift+insert then i am getting "Failded to load" error.
That's strange...I recommend to save the image in a file and attach the file to the issue.
Thanks Carlos, I agree that's one of solution though not efficient but workable. seems like there have been some changes lately otherwise this copy/paste used to works fine. Copy paste is very basic feature, should be working fine to make more effective user experience.
Hi @ND Mathur
are you saying copy & paste works also not well on the PC itself?
and i tried with pasting in MS word but is not pasted there as well.
I am wondering if the problem is related to the PC, probably to a stuck key on the keyboard even?It's not said as a guarantee that there is no error in your browser - but assuming we are talking about Microsoft Word as a local installation (and the copy & paste is there not working also...) for a moment or two I would suggest checking the PC further - in second step the browser and finally Jira (Cloud) (here: for any wrong settings but apart from permissions there comes no setting to my mind that could be responsible).
Regards,Daniel
I found a similar behaviour:
one of our service desk agents wants to copy a comment from one issue to the next, as the response to the tickets is the same.
copy + paste leads to broken images in the new ticket.
Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference? (e.g. !image-2021-12-02-10-08-19-038.png!)
Are those references global or only per ticket?
Is there a way to copy screenshots form one ticket to another?
(edit: my question relates to Jira Server 8.20.1)
Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference?
There is a trick, please check if it works for you.
1.) Go to the "source issue". 2.) Right-click the attachment, choose "copy link address" (or similar named)3.) In the destination issue add a comment and insert the full URL (the copied one) between exclamation marks like this (note: insert it into text mode, not visual):!https://jira.example.org/jira/secure/attachment/12044291/image-2022-05-28-09-03-37-295.png!Please note: the above is just an example for a non-existant Jira-instance4.) Save the comment.
If this is too complicated I'd recommend to go the "official route" - the user would need to save the attachment first (to local disk), then to attach it to the "second" issue (where the comment should be pasted).
Hi @Daniel Ebers
Thank you very much for that work around. IMHO it is not a good solution. I would rather prefer that Atlassian changes Jira, so that references to images are global and not per ticket.
It looks like you're new here. Sign in or register to get started.
